STORE POLICY

JUST SEND THE ESSENTIALS

If you are sending in a flash unit, ONLY include the flashtube, model lamp, and the shipping cover. We do not need the power cord, the sync cord, the reflector, the CSXCV transceiver, the carrying bag, the beauty dish, etc. - just the flash unit. This ensures that additional items don’t run the risk of getting damaged or lost.

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FILL OUT / PRINT A REPAIR FORM

The repair form does NOT get sent to us electronically, it is merely a tool that helps you provide us with the necessary information to process your repair. Please print AND include the form with your packaged unit to simplify the process. DOWNLOAD REPAIR FORM

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PACKAGE YOUR RETURN

Be sure to carefully package anything for return, and include a printed copy of the REPAIR FORM with your package.

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SEND IT OUR WAY

You are responsible for shipping your equipment to us. You can use any shipping method and/or carrier desired. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be responsible for items that you ship to us using your preferred shipping method.

 

Please send your package to:

Flits & Flash

Ellekomstraat 64

2573XG  Den Haag

Nederland

info@flitsenflash.com

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DIAGNOSTIC FEE

If your item needing repair is out of warranty, a diagnostic fee will be added to your final repair total.

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REPAIR COMPLETION AND PAYMENT PROCESSING

At the completion of your repair you will receive an email showing the TOTAL COST of your repair. This total includes the diagnostic fee, parts used, and shipping cost based on the zip code the unit is returning to. A link to our secure payment page will be provided in the email and you can submit your payment online using Visa/MasterCard/Discover or American Express. If you prefer, you can process your payment over the phone at 1.800.443.5542. Included with your repair will be a packing list detailing all parts used for your repair. 

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PLEASE NOTE: 

Once the service is complete we can only hold the repaired item for 30 DAYS from the payment email date, if payment is not received within 30 days from that date said item will be discardedwithout further notice

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UNDER WARRANTY

If your equipment is still under warranty (and you are in the U.S.), the service and repair is on us. We’ll repair your product that has become defective under normal use at no charge to you and we’ll pay for UPS Ground Standard Shipping (U.S. only) to return it. Call us if you’d like to pay for a more expedited method. Read the full terms and details of our product warranty.

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OUT OF WARRANTY

If your equipment is out of warranty, you can send it to us for repair service. We will contact you via email once we received the item your are sending in for service.

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VAGABOND SYSTEM REPAIRS

For Vagabond Systems repairs you may wish to contact us to diagnose the issue. If the issue is not with the battery, we recommend not sending it in as return shipping may be subject to air regulation fees. The fee is required all Vagabond™ products containing a lithium battery (the VLX™ system, the VM120 and VM120-230V Vagabond Mini™ Lithium systems, the VLXBAT spare battery, or the VMB8.8A spare battery) shipping by air or if you are located in AK, HI, or PR.

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QUESTIONS?

If you any additional questions please contact our customer service team. We are happy to walk through the problems that you are experiencing to determine whether or not repair service is needed. If you do need to send your unit in, we can walk you through the repair process, let you know whether or not your unit is still under warranty, and estimate any non-warranty service charges.

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EUROPEAN CUSTOMERS

European customers who have purchased their Paul C. Buff equipment through Flash Lighting Europe can contact us for both warranty and non-warranty repairs.

Please contact us before sending any equipment for service. We will advise you on the available service options and provide the necessary shipping instructions.

Shipping costs to and from our service center are the responsibility of the customer unless otherwise agreed or covered under the applicable warranty terms.

Depending on the product and the nature of the repair, equipment may be serviced by an authorized service center or returned to the manufacturer for repair. In such cases, we will inform you in advance of the procedure and the expected turnaround time.

If you have any questions regarding repairs, maintenance, or warranty service, please contact our customer support team.

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ITEMS WE ARE NO LONGER ABLE TO REPAIR

We are unable to process repairs for the following items, due to parts no longer being available. Please contact us if you have any additional questions.

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FLASH UNITS 

• White Lightning ZAP 1000 

• White Lightning Ultra Series – U600, U1200, U1800

• WL130 (coffee can)

• WL5K and WL10K (coffee can)

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PORTABLE POWER

• Vagabond II

• Vagabond 150

• Vagabond 300

 

REMOTE CONTROLS

• RC-1

• RC-2 (Compuscene)

• TX1

• RX1 (Radio Remote)

• RFT1RX

• RFT1TX

 

ITEMS NO LONGER UNDER WARRANTY

The cost to repair the following items is not economical for you, the customer. The cost of the repair, plus shipping, is practiacally the cost of getting a new unit with a new warranty therefore we do not repair these outside of the warranty period.

Please contact us if you have are unsure if these items are still within the warranty period.

• Cybersyncs™ (Arrives with a 2-year warranty) 

• CyberSync™ Trigger Transmitter (CST) 

• CyberSync™ Trigger Transmitter 2 (CST2)

• CyberSync™ Receiver Plus (AC)

• CyberSync™ Receiver Plus (Battery)

• CyberSync™ Receiver (AC)

• CyberSync™ Receiver (Battery)

• CyberSync™ Transceiver

 

BATTERIES 

(Arrives with a 1-year warranty) 

Vagabond Lithium™ Extreme Replacement Battery

Vagabond Mini™ Lithium Replacement Battery