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STORE POLICY

Customer Care

I’m a customer care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed customer care policy is a great way to build trust and reassure your customers that they can buy with confidence.

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I'm the second paragraph in your customer care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Privacy & Safety

We guarantee your privacy. We only use the information you provide (your name, address, phone number, etc.) to process your order and to update our administration.

This information is not used for any purpose of a commercial or non-commercial nature unrelated to Flits & Flash, without your prior permission.
The shop software may employ cookies to keep track of your shopping cart during your shopping session and to register your name and address for the next time you visit the site. These cookies are not used to store your credit card details.


It is our intention to make your Internet visit as safe as possible. This is to ensure that the risk of theft, manipulation and any other alteration of information that you may leave with us is reduced to a minimum. 


Any future changes to our privacy policy will be posted on this page. Information that we received before a change to our privacy policy is not subject to the changed policy unless specific permission is received. Your information is subject to the privacy policy in effect at the time when you provided that information. If we announce a new policy any new information provided by you in connection with new orders will be subject to the policy then in effect.
For questions regarding our privacy policy, please contact us.

Team Flits & Flash

Service and Repairs

JUST SEND THE ESSENTIALS

If you are sending in a flash unit, ONLY include the flashtube, model lamp, and the shipping cover. We do not need the power cord, the sync cord, the reflector, the CSXCV transceiver, the carrying bag, the beauty dish, etc. - just the flash unit. This ensures that additional items don’t run the risk of getting damaged or lost.

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FILL OUT / PRINT A REPAIR FORM

The repair form does NOT get sent to us electronically, it is merely a tool that helps you provide us with the necessary information to process your repair. Please print AND include the form with your packaged unit to simplify the process. DOWNLOAD REPAIR FORM

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PACKAGE YOUR RETURN

Be sure to carefully package anything for return, and include a printed copy of the REPAIR FORM with your package.

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SEND IT OUR WAY

You are responsible for shipping your equipment to us. You can use any shipping method and/or carrier desired. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be responsible for items that you ship to us using your preferred shipping method.

 

Please send your package to:

Flits & Flash

Ellekomstraat 64

2573XG  Den Haag

Nederland

info@flitsenflash.com

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DIAGNOSTIC FEE

If your item needing repair is out of warranty, a diagnostic fee will be added to your final repair total.

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REPAIR COMPLETION AND PAYMENT PROCESSING

At the completion of your repair you will receive an email showing the TOTAL COST of your repair. This total includes the diagnostic fee, parts used, and shipping cost based on the zip code the unit is returning to. A link to our secure payment page will be provided in the email and you can submit your payment online using Visa/MasterCard/Discover or American Express. If you prefer, you can process your payment over the phone at 1.800.443.5542. Included with your repair will be a packing list detailing all parts used for your repair. 

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PLEASE NOTE: 

Once the service is complete we can only hold the repaired item for 30 DAYS from the payment email date, if payment is not received within 30 days from that date said item will be discardedwithout further notice

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UNDER WARRANTY

If your equipment is still under warranty (and you are in the U.S.), the service and repair is on us. We’ll repair your product that has become defective under normal use at no charge to you and we’ll pay for UPS Ground Standard Shipping (U.S. only) to return it. Call us if you’d like to pay for a more expedited method. Read the full terms and details of our product warranty.

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OUT OF WARRANTY

If your equipment is out of warranty, you can send it to us for repair service. We will contact you via email once we received the item your are sending in for service.

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VAGABOND SYSTEM REPAIRS

For Vagabond Systems repairs you may wish to contact us to diagnose the issue. If the issue is not with the battery, we recommend not sending it in as return shipping may be subject to air regulation fees. The fee is required all Vagabond™ products containing a lithium battery (the VLX™ system, the VM120 and VM120-230V Vagabond Mini™ Lithium systems, the VLXBAT spare battery, or the VMB8.8A spare battery) shipping by air or if you are located in AK, HI, or PR.

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QUESTIONS?

If you any additional questions please contact our customer service team. We are happy to walk through the problems that you are experiencing to determine whether or not repair service is needed. If you do need to send your unit in, we can walk you through the repair process, let you know whether or not your unit is still under warranty, and estimate any non-warranty service charges.

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U.S. CUSTOMERS

Return equipment to Paul C. Buff, Inc.™ for any warranty and non-warranty repairs. There are no companies / service providers who are authorized to perform repairs, service, or upgrades for customers in the United States.

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CANADIAN CUSTOMERS

Located in Canada and needing repairs or service (whether warranty or non-warranty)? Please contact us to discuss your options. All shipping fees, duties, taxes, brokerage fees, etc. are the sole responsibility of the customer. Additionally, we recommend our Canadian authorized service and repair center, Service Camera Pro, for both warranty and non-warranty repairs. Using this repair center in Canada allows our Canadian customers to have quality service for their equipment without the added expenses and extended turn-around time involved in shipping the equipment across the border to our facility. **Until futher notice, please send ALL DigiBee Flash Units to Paul C. Buff, Inc. headquarters as Service Camera Pro is not equipped to handle DigiBee repairs at this time. Also note, that Einstein Flash Units with serial number PRIOR to E64021779 MUST be sent to Paul C. Buff, Inc. headquarters for repair. Any serial number AFTER E64021779 can be sent to Service Camera Pro for repair.

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INTERNATIONAL CUSTOMERS

International Customers who had originally placed their order from us, or from PCB Europe or PCB Australia, are able to use us for repairs and service (whether warranty or non-warranty). Please note all shipping costs to and from our offices will be the sole obligation of the customer and the repaired item wil have to be returned to you at an address here in the U.S.

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ITEMS WE ARE NO LONGER ABLE TO REPAIR

We are unable to process repairs for the following items, due to parts no longer being available. Please contact us if you have any additional questions.

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FLASH UNITS 

  • White Lightning ZAP 1000 

  • White Lightning Ultra Series – U600, U1200, U1800

  • WL130 (coffee can)

  • WL5K and WL10K (coffee can)

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PORTABLE POWER

  • Vagabond II

  • Vagabond 150

  • Vagabond 300

 

REMOTE CONTROLS

  • RC-1

  • RC-2 (Compuscene)

  • TX1

  • RX1 (Radio Remote)

  • RFT1RX

  • RFT1TX

 

ITEMS NO LONGER UNDER WARRANTY

The cost to repair the following items is not economical for you, the customer. The cost of the repair, plus shipping, is practiacally the cost of getting a new unit with a new warranty therefore we do not repair these outside of the warranty period.

Please contact us if you have are unsure if these items are still within the warranty period.

  • Cybersyncs™ (Arrives with a 2-year warranty) 

  • CyberSync™ Trigger Transmitter (CST) 

  • CyberSync™ Trigger Transmitter 2 (CST2)

  • CyberSync™ Receiver Plus (AC)

  • CyberSync™ Receiver Plus (Battery)

  • CyberSync™ Receiver (AC)

  • CyberSync™ Receiver (Battery)

  • CyberSync™ Transceiver

 

BATTERIES 

(Arrives with a 1-year warranty) 

Vagabond Lithium™ Extreme Replacement Battery

Vagabond Mini™ Lithium Replacement Battery

Payment Methods

Payment Methods

Payment in our webshop
Payment by bank transfer
Payment by iDeal (www.mollie.nl)
Payment by Paypal (www.paypal.nl)
Payment by Mister Cash (www.bancontact.com)
Payment by credit card (www.icepay.nl)
Payment with AfterPay (www.AfterPay.nl) - (only Dutch customers)
Payment by Carta Bancaire / Carte Bleue / e-Carte Bleue
Payment by Giropay
Payment by SOFORT Banking

Ideal payment
Through mollie you can safely pay with iDEAL by using electronic payment from your bank. This method is only possible if your internet banking with one of the following Dutch banks: ABN AMRO.

Payment by bank transfer
Once your order has been confirmed by email, please transfer the amount to the following ING bank account: Reference: Your order number (see order confirmation)

Payment by Credit Card
We are able to accept payment using all major credit or debit cards. When you choose this payment method, you are automatically directed to a secure Web page. Here you fill in the requested information, and then you can confirm your payment.
For payments above a certain amount, we will have an extra pay check, so the delivery time is one day longer.

Payment by Carta Banking / Carte Bleue / e-Carte Bleue
Soon we will also offer the payment methods below Carte Bancaire (CB) family. Here Within that by Carte Bleue VISA and e-Carte Bleue.
Attention: ICEPAY only accepts Carte Bleue cards beginning with the number 4.See www.icepay.fr

giropay
giropay is an online payment method for the German market. The giropay system is similar to the iDEAL payment system. Like with iDEAL, consumers do not need to register with giropay, they can make payments through their familiar online bank environment, and also enjoy a high level of protection of personal details. The only requirement for making payments via giropay is that the user have a bank account that allows for online banking.

SOFORT Banking
SOFORT Banking is an easy-to-use, direct payment procedure with the same high security standard as that used in online banking. Regular tests are performed to determine the protection provided for personal details. SOFORT Banking is the only European payment method that is not tied to one specific bank, which directs the consumer to his or her own bank for payment.

Returned goods
Payments via Paypal or Cash Master, for return shipment that Flits & Flash will settle the transactioncosts.
These order transaction is fulfilled by Flits & Flash.
Paypal, the transaction costs amount to 3.4% of the total amount.The payments made through Master Cash paid to his total 2.4% of the total amount.We are also unable to refund any cost that you have incurred in returning the unwanted item to us. A handling charge will be levied for items returned or ordered in error. This will either be £20.00 or 10% whichever is the lesser amount.

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